1

Which of the following best describes your shop? (Check only one.)



2

How many service bays does the shop where you work have?



3

In what zip code is your shop located?



4

What is the primary type of repair work that your shop performs? (Check only one)



5

Which of the following best represents your position in your company? (Check only one)



6

What is the number of technicians at your shop?



7

How many of these technicians are MACS/Section 609 certified for A/C service?



8

Does your shop provide on-site A/C recovery/recycle/recharge (RRR) service?



9

What percent of your shop’s revenue would you estimate is from A/C service?



10

On the average, what would you estimate is your shop’s gross monthly revenue from A/C service?


$


11

Which of the following types of vehicles has your business performed A/C services on? (Check all that apply.)


Please tell us what your overall experience was on the vehicles you have performed A/C services on?
  Extremely
Easy		 Extremely
Difficult
  1 2 3 4 5 6 7 8 9 10
BMW/Mini
Chrysler
Ford
GM
Honda-Acura
Hyundai
Isuzu
Jaguar
Kia
Land Rover
Mazda
Mercedes Benz
Mitsubishi
Nissan-Infiniti
Porsche
Saab
Subaru
Suzuki
Toyota - Lexus
VW - Audi
Volvo
Other

12

Looking at your entire portfolio of A/C service customers, please estimate the percentage of business that each of the following refrigerants/systems represent on an annual basis:


Type of System Estimated % of
A/C Service Annually
%
%
%
%
Total must be 100% 0 %



13

What is your shop’s estimated total annual revenue from A/C service and repairs?


$


14

When working on these systems, what types of equipment do you use? (Check all that apply.)



15

How many R134a Recovery/Recycle/Recharge machines does your shop currently own and use?



16

On average, how often (in number of years) does your shop replace its R134a RRR machine(s) with a new unit?



17

What brand(s) of RRR machines do you use for A/C service (Check all that apply)?



18

Of the brands you use, which brand of RRR machine do you most prefer and why?




19

Does your shop utilize a scan tool for A/C service and repair?



20

What brand(s) of scan tools do you use for A/C service and repair?



21

How often do you use the scan tools for the following A/C services?


  Never On Every
A/C Service
  1 2 3 4 5 6 7 8 9 10
Look for A/C-related DTC’s
View data stream values for A/C system sensors
Actuate A/C-related outputs
Other (list below)



22

Which of the following reprogramming tools and models does your shop own? (Check all that apply)


  Manufacturer Brands Model

  Aftermarket Brands Model

23

Please tell us how satisfied you are with the reprogramming tools you own; including what you like or dislike about the tools.


BMW/Mini
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Chrysler/Jeep/Dodge
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Ford
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


GM (includes discontinued brands)
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Honda-Acura
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Hyundai
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Isuzu
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Jaguar
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Kia
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Land Rover
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Mazda
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Mercedes-Benz
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Mitsubishi
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Nissan-Infiniti
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Porsche
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Saab
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Subaru
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Suzuki
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Toyota-Lexus-Scion
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


VW-Audi
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Volvo
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Blue Streak Technologies
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Bosch Diagnostics
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Delphi
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Drew Technologies
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


EASE Diagnostics
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


ETAS, Inc.
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Integrated Supply
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Mopar
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Omitec
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Par-tech, Inc.
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Snap-On
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


SPX/OTC
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?


Vetronix
How satisfied are you
with your reprogramming experience?
Not at all
Satisfied		 Extremely
Satisfied
1
 2
 3
 4
 5
 6
 7
 8
 9
 10
Tell us what you like and dislike about this reprogramming tool?



24

Does your shop utilize flash reprogramming for A/C repairs?




25

Where do you normally acquire virgin refrigerant?



26

Do you perform A/C service on hybrid or electric vehicles?




27

How many hybrid electric-based A/C services does your shop perform on a monthly basis?



28

Do you utilize a J2788-H certified machine (RRR machine specifically certified for use on these vehicles)?




29

When servicing A/C systems, how is compressor oil injected into the vehicle (check all that apply)?



30

How important are the following items when selecting an A/C service machine?


  1 = Not at all Important 10= Extremely Important
  1 2 3 4 5 6 7 8 9 10
Brand
Price of equipment
Equipment performance
Serviceability
Warranty
Speed of service
Quality
Relationship with supplier
Factory set-up and training



31

On an average, how frequently does your shop perform a service where the A/C system components or an entire A/C system has to be flushed?



32

What method of leak detection does your shop most frequently use to find A/C system leaks? (Select only one)



33

A new refrigerant, R1234yf, has been approved for automotive use and will be introduced in some European vehicles over the next year. Are you aware of this upcoming change?



34

Servicing R1234yf-equipped vehicles will require an entire new portfolio of service equipment (service machine, refrigerant identifier, leak detector, etc.) which will likely be more expensive than current equipment. Will your shop make the investment in new equipment and service these new vehicles?




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Please check question 12. Response must add up to 100%